Frequently Asked Questions

ALTURAXDGR AUTOMATIONS LLP is a comprehensive business solutions provider offering services across Business Process Outsourcing (BPO), Transportation & Logistics, Renewable Energy, and Export-Import trading. We support businesses from startups to large enterprises with our 360° growth model and dedicated teams.

We serve clients across various industries including:

• E-commerce and Retail
• Technology and SaaS
• Manufacturing and MSME
• Healthcare and Pharmaceuticals
• Financial Services
• Energy and Utilities
• Transportation and Logistics

Registered Office: Office Number 2, Ishayu Apartment, Sanjib Sarani, Durgapur-713201

Branch Office: 26/16, Bengal Ambuja, City Centre, Durgapur-713216

We recommend booking an appointment before visiting our offices.

We provide comprehensive BPO solutions including:

• Inbound & Outbound Customer Support
• Lead Generation & Qualification
• Technical Support Services
• Sales & Telesales Support
• Email & Chat Support
• After-Sales Service Management
• Data Entry & Back Office Support
• Customer Retention Programs

Yes, we operate our own live centres with state-of-the-art infrastructure and technology. This ensures quality control, data security, and consistent service delivery. Our dedicated teams work exclusively on assigned projects to maintain expertise and efficiency.

Our 360° model provides end-to-end solutions covering all aspects of customer engagement and business operations. From initial lead generation to post-sales support, we handle every touchpoint in your customer journey. This comprehensive approach helps businesses scale smarter and achieve measurable growth.

We offer transportation of any commodities from stockyards to factories and processing units. Our services include:

• Modern fleet with real-time GPS tracking
• Stockyard to factory transportation
• Processing unit logistics
• Route optimization
• Timely delivery guarantee
• Safety and compliance management

Yes, all our vehicles are equipped with real-time GPS tracking systems. You can monitor your shipments 24/7 and receive regular updates on location, estimated arrival times, and any potential delays. This transparency ensures peace of mind and better planning for your operations.

Absolutely. We have the infrastructure and expertise to serve both MSMEs and large industries. Our flexible approach allows us to scale operations based on your requirements, whether you need regular scheduled deliveries or one-time bulk transportation.

Pricing is customized based on your specific requirements including service type, volume, duration, and complexity. We offer competitive rates and flexible pricing models including per-transaction, per-hour, or fixed monthly fees. Contact us for a detailed quote tailored to your needs.

Contract periods are flexible and depend on the service type and project scope. We offer both short-term and long-term contracts. For startups and trial projects, we can arrange pilot programs to demonstrate value before committing to longer terms.

Yes, every solution is tailored to your specific business needs. We don't believe in one-size-fits-all approaches. Our team works closely with you to understand your challenges, goals, and requirements to design a customized solution that delivers real results.

Getting started is simple:

• Contact us via phone, email, or WhatsApp
• Schedule a consultation to discuss your requirements
• Receive a customized proposal and quote
• Sign the agreement and we'll begin onboarding
• Your dedicated team starts working on your project

We respond to all inquiries within 24-48 working hours. For urgent matters, WhatsApp is the quickest way to reach us, and we often respond within a few hours during business hours (Monday to Saturday, 9:00 AM - 7:00 PM).

We follow strict professional and ethical standards. Your information is protected through:

• Confidentiality agreements and NDAs
• Secure data handling protocols
• Access controls and authorization systems
• Regular security audits
• Compliance with data protection regulations

Your information will never be shared with third parties without your explicit consent.